Warranty Policy
Our laboratory environment dramatically reduces the amount of warranty claims we receive. However, warranties do happen. Here’s how it works:
All products repaired, manufactured, or remanufactured by ENA Electronics are warrantied against defect for a period of one (1) year from date of invoice.
This warranty covers, but is not necessarily limited to, the workmanship performed by ENA Electronics. This warranty includes, at ENA’s discretion, the successful repair of a valid warranty claim, the replacement of the unit, or an in-house credit equivalent to the cost of the original repair or manufactured item.
We must be notified of any warranty claims before the end of the warranty period, together with return of the claimed defective product within this same period.
Within one (1) year from the date of invoice, a unit repaired by ENA may be returned for a free warranty evaluation. Applicable warranty coverage is determinant upon the results of this free evaluation and that the defects claimed have not been deemed by ENA to have been caused by actions including, but not limited to, mishandling, neglect, improper installation, improper storage, unauthorized field repair, improper courier handling, accident, or any circumstances over which ENA has no control.
The customer will be notified if the warranty is approved or denied. If warranty is denied, we will not begin work until a PO has been issued.
ENA is not liable for consequential damages or liabilities including, but not limited to, damages or injury to persons or property, income or commercial loss, production loss due to down time, or costs incurred to remove any item that is to be returned for warranty evaluation.
Freight and rush fees for returned products remain the responsibility of the customer.
Items returned for warranty evaluation will be returned at the expense of the customer in areas where free pickup and delivery is not available. In areas where free pickup and delivery is available the return of an item for warranty evaluation will depend on the availability and schedule of the area representative.
Any damage suspected as the result of improper packaging must be reported to ENA within three (3) days of the item being returned.
ENA is in no way associated with or sanctioned by any OEM or manufacturer to repair any unit under a manufacturer’s warranty that may or may not exist at the time of repair or warranty evaluation.
ENA is not liable for consequential damages for injury to persons or property or commercial loss or otherwise.
ENA is not responsible for any programming or customer parameters. This remains the responsibility of the customer
Removing any ENA or warranty repair stickers from a unit at any time automatically voids the unit’s warranty.
Rush Service
Rush service is available per customer request. We understand that some repairs are more urgent than others. Our dedicated staff will work overtime to get your repair back to you as soon as possible! Rush service is available with rush fee. Your repair is put to the top of our work queue. ENA aims to deliver rushes within 24-48 hours.
Standard Repair
Standard Repair turnaround is designed to meet the needs of the majority of our service users. We strive to provide our customers with turnaround of their repair orders as soon as possible. ENA makes every effort to get the repair turnaround as quickly as possible, and keeps you advised, through our customer service team, throughout the process.
Shipping Service
For customers outside of the GTA, Hamilton + Niagara a number of shipping options are provided for your convenience. We offer same day, next day, and standard ground delivery at the customers expense.
All local customers will be provided with sales pick up and drop off by their designated sales representative.